Refund policy

Return Policy
You may return any product you have purchased to us, that is not in any way altered, in its original condition within 30 days from the date it was purchased and receive a refund (minus any shipping paid). Refunds will only be processed to your original payment method that was used to place your order. Refunds for credit/debit card transactions may take up to 5 business days to process depending on your financial institution.

To start a return, you can contact us at info@cinnabarcollectibles.com. Please note that returns will need to be sent to the following address: 55 Greenbrae Drive, Aberdeen, AB23 8LU. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@cinnabarcollectibles.com. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like opened booster boxes and packs. Please get in touch if you have questions or concerns about your specific item.